Privacy Policy

This policy explains what information is collected when you visit xmradioguide.site or call the support line, how that information is used, and the choices you have.

1. Information you provide

If you call the support number, you may choose to share details such as your name, phone number, receiver model, radio ID, subscription information, or a description of the problem. Only share what you are comfortable providing.

This site does not include contact forms, account registration, or payment processing, so it does not collect that information directly.

2. Information collected automatically

This is a static website and does not include analytics, advertising pixels, or tracking scripts. The hosting provider may keep standard server logs, such as an IP address, browser type, requested page, and time of access, for security and reliability purposes.

3. Cookies and local storage

This site does not currently set cookies or use browser local storage to track visitors. If that changes, this policy will be updated before the new practice begins.

4. How information is used

Information you provide may be used to:

• Respond to your call and help with a radio setup or troubleshooting issue.
• Understand which problems and questions are most common so the guides can be improved.
• Maintain the security and reliability of the site and support line.
• Comply with applicable legal requirements.

5. How information is shared

We do not sell or rent personal information. Information may be shared with service providers who help operate the site or support line, when required by law, or when necessary to protect rights, safety, or property.

6. Data retention

Information is kept only for as long as it is needed for the purpose it was provided, or for as long as the law requires. When it is no longer needed, it is deleted or anonymized.

7. Security

Reasonable measures are used to protect the information that is handled. No method of storage or transmission is completely secure, so please avoid sharing sensitive information that is not needed for your support request.

8. Your choices and rights

You may ask to access, correct, or delete personal information you provided by calling +1 888 824 4789. Depending on where you live, you may have additional rights under applicable privacy law, and those rights will be honored.

9. Children’s privacy

This site is not directed to children under 13, and personal information from children is not knowingly collected. If you believe a child has provided information, call the number above so it can be removed.

10. Links to other sites

This site may link to other websites. Those sites have their own privacy practices, and this policy does not apply to them.

11. Changes to this policy

This policy may be updated from time to time. The “Last updated” date at the top of this page shows the current version. Continued use of the site after a change means you accept the updated policy.

12. Contact

If you have a question about this policy or how information is handled, call +1 888 824 4789. See our Terms of Service for the rules that apply to the site.